We were gifted a set of these chimes 10 years ago. Recently two family members experienced the passing of loved ones. We gifted both of them with a set of these chimes. The tone and appearance of these chimes are beautiful and provide a wonderful remembrance of a loved one who has passed. The purchase process was extremely easy and smooth. Shipping was quick and on time. We are extremely pleased with the chimes and the purchase experience, as are the recipients of the gift of the chimes.