Yes, this is a real question from a customer just this past week. And it, amazingly, is a common one. I guess people think that either we are a large company with many employees that don't really know the chimes or we have arranged for all orders to be drop-shipped from various points around the country to customers. Neither is true for BuyChimes!

We are a small, family-owned business. And we know these chimes well. We see them in various states (out of the box, hanging from hooks, ringing in strong winds, chiming in a little breeze) all the time. Often we hang chimes around just to ring them, test them, learn to know what makes each one unique. If you call us to wonder whether the Copper Vein color would match a brick house, we know the answer. If you email us with a concern about a warranty issue, we can put you in touch with the manufacturer. We do not rely on seasonal employees or drop-shippers to know the ins and outs of the chimes and to trust them to package the chimes to ensure a safe and speedy delivery.

This is us. Give us a call or email us your question—we're here for you.

—Carolyn

(By the way, that's a Corinthian Bells 626 (the 53" model) in Copper Vein behind my left shoulder. It hangs from the pergola above our brick patio. Right now the wisteria on the pergola is threatening to spiral down the tubes...I need to spend an afternoon in the garden soon!)