I ordered these for my wife, for our 13th anniversary. Had the 'sail' personalized to commemorate the date. I ordered these on a Friday mid-day, and even with the personalization they were shipped out the following Monday; delivered to me on Wednesday with the standard shipping option. Customer service was knowledgeable and courteous when I called to confirm that I would have my order delivered by our anniversary. The chimes are beautifully made and assembled. The notes they produce are clear, and can be heard for some distance. I wish the antique brass had been in stock when I ordered, but my wife loves the green powder-coated finish on the ones I chose so it's all good. Great product; great service; I will definitely order again from this company.