Shipping and Return Policy
Shipping & Handling
Shipping is free for orders of $40.00 or more! For orders under $40.00, there is a $5.00 shipping fee. This offer applies to standard shipping to addresses within the contiguous U.S. We ship your order within one to two business days.
All chimes are shipped via FedEx Home Delivery (residential) and FedEx Ground (business), unless otherwise specified. For deliveries to Alaska, Hawaii, Puerto Rico, and P.O. boxes, we ship via USPS ($5 handling charge added to the standard USPS calculated rate). For deliveries to P.O. Boxes, choose the "P.O. Boxes only" shipping choice during checkout. (Shipping to P.O. Box destinations is not applicable for discounted or free options.)
If you have a question about when your chime will be shipped, or when it will arrive at the destination, please don't hesitate to email us or call (877-293-6395).
Rush Shipping Charges
If you choose 2nd Day delivery, we calculate your charges using the "Ship to" address information you supply when you are checking out. You will pay what the FedEx shipping cost is.
We hope that you are completely satisfied with every wind chime you purchase from us. If, for any reason, you are not satisfied with your purchase, you may return it to us within 30 days for a refund (minus the outbound shipping costs that BuyChimes paid to get the order to you), replacement, or credit. Please contact us to review your purchase and receive a Return Authorization Number together with a return shipping address.
We do not charge re-stocking fees on returns!
Shipping charges are not refundable (even the ones BuyChimes pays), and we do not accept CODs.
Returned items must be made in original condition and in the item's original packaging, double-boxed, and appropriately insured.
Canadian and other international customers: To place your order, please contact us. We will handle your order manually, and you will not be able to use the check out feature to complete the order.
A sales tax of 5% is added to all orders shipped to Virginia addresses. Sales tax will not be charged on shipments sent outside Virginia.
Important: Before shipping return items, please contact us with the reason for the return.